Troubleshooting

Notice! At the time of creating this guide, Shopware 6 contained an error which occurred when clearing the cache files. So if after completing the previous steps your online shop looks like this :

Don't panic! Just try one of the following methods:

Clearing the cache via SSH

If you have access to SSH, log in to your server and go to /var/cache and remove all catalogs which start with prod_ and dev_

Clearing the cache via FTP

You can also perform an identical process via FTP.

If carrying out the above steps seems too complicated for you or your online shop still hasn't achieved the desired presentation, you can contact our team of experts at any time, who will support you at every stage of configuration and adjustment. After purchasing the template you'll also secure yourself a free support service from CREHLER! You can find all the details in the tab Kontakt